Skillorr

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  • Privacy Policy

Your privacy matters to us

Effective Date: 1 January 2025 • Last Updated: 1 January 2025

  • Australian Privacy Act 1988
  • EU / UK GDPR
  • CCPA / CPRA (California)
  • Global Standards

Contents

01

Introduction

Welcome to Skillorr (‘we’, ‘us’, ‘our’). Skillorr is a digital agency providing creative services and digital products, including ebooks authored by Kelly Markey, to customers globally. Our website is accessible at skillorr.com.

We are committed to protecting the privacy and personal data of every customer, visitor, and user worldwide. This Global Privacy Policy explains how we collect, use, store, share, and protect your personal information regardless of where you are located.

This policy applies to all users of our website and purchasers of our products globally, including customers in Australia, the European Union, the United Kingdom, the United States, and all other countries.

  • By using our website or purchasing from us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
02

Who we are

Business Skillorr
Type
Digital Agency — Creative Services & Digital Products
Website
skillorr.com
Email
privacy@skillorr.com

Under the GDPR, Skillorr acts as the Data Controller for all personal data collected from EU and UK residents.

03

Information we collect

We collect personal information that you voluntarily provide when you:

  • Register or create an account on our website
  • Purchase an ebook or digital product
  • Subscribe to our newsletter or email marketing list
  • Contact us via email, contact form, or social media
  • Leave a product review or interact with our website

Information You Provide Directly:

  • Full name and email address
  • Billing and delivery address
  • Payment details (processed by Stripe or PayPal — we never store your card numbers)
  • Purchase history and download records
  • Communications and correspondence with us

Information Collected Automatically:

  • IP address, browser type, and device information
  • Pages visited, time on site, and referring website
  • Cookie data and usage analytics (see Section 7)

Sensitive Information:

We do not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or financial account details beyond payment processing). If you provide such information voluntarily, it will be handled with the highest level of care.

04

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders and deliver digital products
  • To send purchase confirmations, receipts, and download links
  • To manage your account and provide customer support
  • To send marketing and promotional communications (only with your explicit consent)
  • To improve our website, products, and customer experience
  • To comply with our legal obligations across all jurisdictions
  • To detect and prevent fraudulent transactions and protect our platform
  • To send updates about new ebooks, offers, or services
  • We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
05

Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with applicable laws including the GDPR (Article 6) and the Australian Privacy Act 1988:

📋 Contract performance

GDPR Art. 6(1)(b) | Australian APP 3 — processing your order and delivering your ebook.

⚖️ Legitimate interests

GDPR Art. 6(1)(f) | Australian APP 6 — improving and protecting our services.

🏛️ Legal obligation

GDPR Art. 6(1)(c) | Australian APP 11 — tax and consumer protection compliance.

✅ Consent

GDPR Art. 6(1)(a) | Australian APP 7 — marketing emails and non-essential cookies only.

06

How we share your information

We do not sell your personal information. We share data only with trusted third-party service providers strictly necessary to operate our business:

Payment Processors — Stripe & PayPal

Your payment details are collected and processed directly by Stripe (stripe.com/privacy) and/or PayPal (paypal.com/privacy). We never see or store your full card details. Both providers are PCI-DSS compliant.

Website Hosting — Hostinger

Our website is hosted on Hostinger (hostinger.com/privacy-policy), which provides secure server infrastructure, firewall protection, SSL certificates, and malware scanning.

Email Marketing — Mailchimp

If you subscribe to our newsletter, your email address is stored in Mailchimp. You may unsubscribe at any time via the link in any email. See mailchimp.com/legal/privacy for their policy.

Analytics — Google Analytics

We use Google Analytics to analyse website traffic and improve our services. Data is anonymised and aggregated. You may opt out at tools.google.com/dlpage/gaoptout.

Legal Compliance

We may disclose your data if required by law, court order, regulatory authority, or to protect the rights and safety of our users.

Business Transfers

If Skillorr is acquired or merges with another business, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

07

Cookies & tracking technologies

Our website uses cookies — small text files placed on your device. We use:

  • Essential cookies — necessary for the website to function (shopping cart, login sessions)
  • Analytics cookies — help us understand how visitors use our website (Google Analytics)
  • Marketing cookies — used for ad targeting and retargeting (only with your consent)

When you first visit our website, we will display a cookie consent banner. You may accept all cookies, customise your preferences, or reject non-essential cookies. You may also manage cookies via your browser settings at any time.

  • EU/UK visitors: We comply with the EU ePrivacy Directive and GDPR cookie requirements. Non-essential cookies are only placed after you provide explicit consent.
08

Data retention

We retain your personal information only for as long as necessary for the purposes outlined in this policy or as required by law:

  • Purchase records & transaction data — 7 years (Australian tax law requirement)
  • Account information — active period plus 2 years after account closure
  • Marketing data — until you unsubscribe or withdraw consent
  • Customer support correspondence — 2 years
  • Cookie and analytics data — up to 26 months

When retention periods expire, we securely delete or anonymise your personal information.

09

Your privacy rights

🌐 All customers (global)

• Know what data we hold
• Correct inaccurate data
• Withdraw marketing consent
• Lodge a complaint

⚖️ Legitimate interests

• Right of access (Art. 15)
• Right to erasure (Art. 17)
• Right to portability (Art. 20)
• Right to object (Art. 21)

🏛️ Legal obligation

• Access personal information
• Correct inaccurate data
• Complain to OAIC — oaic.gov.au

✅ Consent

• Right to know & delete
• Opt out of data sale (we don't sell)
• Right to non-discrimination

  • To exercise any right, email us at privacy@skillorr.com. We will respond within 30 days (45 days for CCPA requests).
10

Security of your information

We implement robust technical and organisational security measures to protect your personal data:

  • SSL/TLS encryption (HTTPS) across all pages of our website
  • Hostinger-hosted secure servers with Web Application Firewall and malware scanning
  • DDoS protection provided by Hostinger
  • PCI-DSS compliant payment processing via Stripe and/or PayPal
  • Two-factor authentication (2FA) on all administrative accounts
  • Regular security scans and software/plugin updates
  • Access to personal data restricted to authorised personnel only
  • Automatic backups to prevent data loss
  • In the event of a data breach posing risk to your rights, we will notify you and the relevant authority within 72 hours (GDPR) or as soon as practicable (Australian Privacy Act).
11

International data transfers

Skillorr operates globally and your personal data may be transferred to and stored in countries outside your home country, including countries that may have different data protection laws.

For EU/UK customers: When transferring personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, or we transfer data only to countries with an adequacy decision.

For Australian customers: We ensure that overseas recipients of your data handle it in accordance with the Australian Privacy Principles (APPs), as required by APP 8.

For all customers: By using our website and purchasing our products, you acknowledge that your personal data may be processed in countries with different data protection standards than your home country.

 

12

Children's privacy

Our website and digital products are not directed at children under the age of 13 (or 16 in the EU, as required by GDPR). We do not knowingly collect personal information from children under these ages. If we become aware that we have inadvertently collected such information, we will delete it immediately.

Parents or guardians who believe their child has provided us with personal information without consent may contact us at privacy@skillorr.com.

13

Direct marketing

We will only send you marketing emails if you have given us explicit consent. Every marketing email we send includes an unsubscribe link. You may also opt out at any time by emailing privacy@skillorr.com.

For Australian customers: We comply with the Spam Act 2003 (Cth). We will always identify ourselves as the sender and provide a functional unsubscribe mechanism.

For EU/UK customers: We comply with GDPR requirements for direct marketing. Consent is obtained through an active opt-in mechanism and is recorded with a timestamp.

14

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements across any jurisdiction. When we make material changes, we will:

  • Post the updated policy on our website with a new Effective Date
  • Send an email notification to customers with active accounts
  • Display a prominent notice on our website for 30 days after the update

Your continued use of our website after changes constitutes acceptance of the updated policy.

15

Contact us

Team Skillorr Privacy Team
Email
privacy@skillorr.com
Website
skillorr.com
Response
Within 30 days (45 days for CCPA requests)

Regulatory contacts

🇦🇺 Australia — OAIC

oaic.gov.au | Phone: 1300 363 992

🇪🇺 European Union

edpb.europa.eu — find your local authority

🇬🇧 United Kingdom — ICO

ico.org.uk | Phone: 0303 123 1113

🇺🇸 California — CPPA

cppa.ca.gov

This Global Privacy Policy is compliant with the Australian Privacy Act 1988 (Cth) & APPs, EU/UK GDPR, CCPA/CPRA (California), Spam Act 2003 (Cth), and general international privacy standards. Last reviewed: January 2025.