- Refund Policy
Everything you need to know about refunds.
Effective Date: 1 January 2025 • Last Updated: 1 January 2025
- Refund Eligibility
- Return & Cancellation Terms
- Digital Products & Services
- Processing Time
Overview
At Skillorr, we are committed to delivering high-quality digital products and creative services. We understand that sometimes things don’t go as expected, and we want to make sure our refund process is fair, clear, and straightforward for all our customers.
This Refund Policy applies to all purchases made on skillorr.com, including digital ebooks and creative service packages.
- By using our website or purchasing from us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
Digital Products (Ebooks)
Due to the nature of digital products, all ebook sales are generally final. However, we offer refunds in the following circumstances:
| Situation | Refund Eligibility |
|---|---|
|
You did not receive the download link after purchase |
✅ Full refund or re-delivery |
|
The file is corrupted or cannot be opened |
✅ Full refund or replacement file |
|
The product is significantly different from its description |
✅ Full refund |
|
Duplicate purchase (same ebook purchased twice by mistake) |
✅ Full refund for duplicate |
|
Changed your mind after downloading |
❌ No refund |
|
You have already read or accessed the content |
❌ No refund |
- Refund requests for digital products must be submitted within 7 days of purchase.
Creative Services
Creative services involve time, skill, and resources. Our refund policy for services is as follows:
If you cancel your order before our team has started working on your project, you are eligible for a full refund minus any payment processing fees.
If work has already begun on your project, a partial refund may be issued based on the percentage of work completed at the time of cancellation.
Once the final deliverable has been delivered and approved by the client, no refund will be issued. We offer up to 2 rounds of revisions on all creative service orders to ensure your satisfaction before final delivery.
| Stage | Refund |
|---|---|
|
Before work starts |
✅ 100% refund |
|
Work in progress (0–50% complete) |
✅ 50% refund |
|
Work in progress (50–99% complete) |
✅ 25% refund |
|
After final delivery and approval |
❌ No refund |
Non-Refundable Situations
The following situations are not eligible for refunds under any circumstances:
- Change of mind after a digital product has been downloaded or accessed
- Dissatisfaction based on subjective personal taste after work has been approved
- Delays caused by the client failing to provide required materials or information on time
- Purchases made using a discount or promotional code
- Services that have been fully delivered and signed off by the client
- Refund requests submitted more than 7 days after purchase (digital products) or 14 days after delivery (services)
- Attempting to file a chargeback without first contacting Skillorr will result in permanent account suspension and may be disputed.
How to Request a Refund
To request a refund, please follow these steps:
- Email us atrefunds@skillorr.comwith the subject line “Refund Request — [Your Order Number]”
- Include your full name, email address used for the purchase, and order number
- Explain the reason for your refund request clearly
- Attach any relevant screenshots or evidence if applicable
Our team will review your request and respond within 2 business days.
- The faster you contact us with all required information, the faster we can resolve your request.
Refund Processing Time
Once your refund request is approved, the refund will be processed as follows:
- Refunds are issued to your original payment method
- Credit/debit card refunds typically take 5 to 10 business days to appear on your statement
- PayPal refunds typically take 3 to 5 business days
- You will receive an email confirmation once your refund has been processed
Disputes & Chargebacks
We strongly encourage customers to contact us directly at refunds@skillorr.com before initiating any chargeback or dispute with their bank or payment provider. Most issues can be resolved quickly and amicably through direct communication.
If a chargeback is filed without prior contact with Skillorr, we reserve the right to contest the chargeback and provide evidence of service delivery to the payment provider.
- Fraudulent chargebacks will result in permanent account suspension and may be reported to relevant authorities.
Contact Us
For any refund requests or questions about this policy, please contact our team:
| Team | Skillorr Refund Team |
|---|---|
|
Email |
|
|
Website |
|
|
Response |
Within 2 business days |
We are committed to resolving all refund requests fairly and promptly. Your satisfaction is our priority.